Frequently Asked Questions
Everything you need to know about zHealth and zHealth Pay so you can use our software like a pro.
zHealth Software FAQs
Can You Tell Me A Little More About Your Company?
We are a San Francisco-based company that provides an end-to-end platform for wellness providers like chiropractors. We are bringing a Silicon Valley approach to Chiropractic Practice Management. We believe in using bleeding edge technology to make the offices of chiropractors more efficient. Our goal is to provide the best and most affordable Chiropractic EHR software on the market. Scheduling, Intake, Patient Check-in, Documentation, Coding, Managed Billing, Patient Follow Up – All of these should be the least of your concerns. zHealth will take care of these while you are serving patients.
Can You Please Explain The Differences Between Your Monthly Plans?
We have 3 different plans to help with your chiropractic practice management. All 3 plans provide basic Chiropractic EHR features including: Online Appointments, Scheduling, Electronic Billing, Patient Check-In, Unlimited Email/ Text Reminders, Voice To Text and Custom Chiropractic SOAP Notes Including Dictation. Our Advanced Plan provides additional features of online booking and a patient portal. zHealth Standard plan offers everything in the Advanced Plan plus features to capture patient reviews, respond to reviews, recall dropped-off patients, and send text messages. These features are offered with a single goal of helping you expand your business.
Do I Have To Sign A Contract?
Yes, our pricing model is based on an annual contract. Let us explain why.
Our onboarding process focuses on a hassle free migration from your existing software, training you and your staff, and setting up your account with zero errors. This is to ensure you have no hiccups in adapting the zHealth software. We make every effort to make sure there is zero interruption to your practice. We incur these expenses upfront as we are investing in the relationship with our customers. An annual contract helps us to deal with these expenses and lets us focus more on building a trusted relationship with you.
What Separates zHealth From Other Chiropractic Software Vendors?
Great question! Below are some of our key features that will make you chose zHealth over other vendors.
– A 100% cloud-based Chiropractic Software
– Efficient and very easy to use interface
– Integrated with clearinghouse and credit card payment processing systems
– Choose from a range of Chiropractic SOAP Notes templates or let our team build one for you
– Our Basic Chiropractor software offering at $99/month with absolutely no hidden costs is the best on the market.
Why Do You Have 3 Different Plans For Chiropractic Practice Management Software? Isn't it confusing?
We at zHealth do not nickel and dime our customers. We grow along with your practice and want to provide flexibility by offering multiple choices tailored to your needs. Unlike many of our competitors we neither offer exorbitant flat pricing nor sell ‘basic’ features like text reminders at an additional fee.
Do You Charge More For Additional Users?
Any number of your front desk staff, office managers, or billing personnel can access a single subscription of zHealth. We only charge per chiropractic provider. Massage Therapists have additional discounts for multiple providers. If you have questions about pricing, please call us directly at +1 (800) 939-0319 or email us at [email protected]. We are always happy to discuss pricing plans to meet your budget.
Do You Provide Managed Billing Services?
Yes! We do provide Managed Billing Services. There are two plans available: Managed Biling Simple and Managed Billing High Touch. This includes the following:
– Demographic entry
– Charge entry, Claim Submission, Filing, and Coding
– Payment posting – Posting of payments, payment reconciliation, payment balancing, credit balance recovery.
– Denial management including corrections and resubmissions.
– Insurance AR follow up with the Insurance payers for all claims submitted from the start of each individual contract of the Customer
– Insurance follow-up for any 0-30 days claims or any old claims.
– Patient Day Sheet Reports, Patient statements, – Primary and Secondary insurance paper claim printing, mailing along with Appeal letters.
– Reports as needed to be submitted by the Customer
For more information, please visit our Pricing page.
Can I Switch Plans In The Middle Of A Contract If I Decide To Upgrade Later?
We at zHealth are always on your team. You can upgrade your plan at any time to utilize additional features that boost your practice.
Do You Charge Extra For Software Updates And Data Storage?
Software updates and data storage are free and secure. These items are included in your subscription plan. Updates are installed automatically with zero interruption to your service. You simply log into your practice and the latest update is available to you.
Can zHealth Transfer The Data From My Current EHR Software?
Of course, yes and we are here to help. Please keep in mind that we can migrate patient demographics and insurance data only for free of cost. Simply supply us with a copy of your demographic and insurance data from your current EHR software in an Excel or .csv format and we’ll take care of everything. If you have any custom transfer requests, we will assign a technical team to analyze your request and help you for an additional fee.
Please Explain To Me More About Your Training And Support Options?
All new clients receive 3-5 hours of training for free. We don’t have a restriction on who or how many people in your team join our training. If you have a new office assistant within 6 months of onboarding then we train your new staff for free as well. We also provide access to our training videos and self explanatory manuals. Above all you can always reach us at [email protected] and we respond within 24 hours.
What Type Of Hardware Requirements Does Your Software Have?
The zHealth chiropractic practice management software is a 100% cloud-based software. Unlike server-based software, zHealth does not require any additional or specialized hardware. We’re 100% web-based and run from your web browser. You simply log into our website from any internet-connected device to access your practice data. Moving to the cloud not only saves you the hassle of managing on-site servers and hardware, it often costs less while providing unmatchable data access capabilities and security.
If I Ever Decide To Leave You Guys, What Happens To My Data?
We at zHealth believe that you are the intellectual owner of your data. We provide tools to seamlessly export your data.
Is My Data Safe In The Cloud?
We take your data security very seriously. zHealth runs on a Fortune 500 SaaS infrastructure to not only ensure your data security, but also the continuous uptime of your account. Your data is safe and secure from any intrusions or disasters. It will be constantly backed up so we are always up and running even in the wake of any natural disasters.
Can I Submit Electronic Claims Directly From zHealth?
zHealth is the only chiropractic software that provides features like electronic billing, claim submission, and receiving ERAs as part of a basic plan. Our Chiropractic billing software is integrated with clearinghouse systems allowing you to complete all your billing tasks without leaving our software.
Why Should I Choose A Cloud Based Chiropractic EHR Software Over One That Is Server Based?
zHealth is unique in that it’s 100% cloud based. Cloud based applications live on the internet rather than on your local computer. The major advantage for you as a user is that there is never any software to download, install, update, or maintain. Also, with cloud based software, you can access your practice data from any internet connected device anytime, anywhere.
How Long Will It Take For My Office To Be Fully Up And Running With The zHealth Software?
We are a 100% cloud-based Chiropractic Practice Management Software and offer the quickest and easiest EHR Software implementation. We spend quality time to train, setup, and onboard you. This process usually takes just a few days, up to a few weeks depending on the level of customization.
How Can I Get A Live Demo Of The zHealth Software?
Click on the “Request Demo” button on top of this page to schedule one right now.
I Need Help To Grow My Practice And I'm Excited And Ready To Get Started With zHealth. What's The Next Step?
To get started with zHealth, simply head over to the pricing page and click the ‘Get Started’ button on the package of your choice. We’ll have your account setup and start your onboarding process within 24 hours.
zHealth Pay FAQs
How long does it take to get trained to start using zHealthPay?
The beauty of zHealth Pay is that it provides your staff with an easy-to-use, easy-to-implement, and easy-to-get-started payment processing system that streamlines all of your payment processing activities. The system is so intuitive that you and your staff can get trained in a matter of minutes. However, our customer support team is available to train your entire staff for as long as necessary at no additional charge, so they get a full understanding of how to use zHealth Pay and the Terminal.
How long will it take to install and set up my Payment Terminal?
Setting up your zHealth Payment Terminal only takes a few minutes. As soon as you sign up for zHealthPay through your zHealth account, you will receive a zHealth Pay Terminal within 3–5 business days. Once you receive the terminal, connect it to your Mac or PC and follow the instructions manual to activate it. And you’re done! You can now start accepting payments with zHealth Pay by swiping, dipping, or taping credit or debit cards.
After processing a patient payment, how long will it take before I see this within my bank account?
Funds are typically deposited into your bank account within 2 business days.
What cards can I accept with zHealth Pay?
zHealth Pay Terminal can be used to accept credit cards and debit cards of major card networks, including Visa, Mastercard, Discover, and American Express. zHealth Pay enables you to accept EMV Chip & Sign, NFC contactless cards, digital wallets such as Apple Pay and Android Pay, as well as magstripe payments.
How do I collect payments with zHealth Card Reader?
To collect payments, connect your Terminal to your Mac or PC. Go into the zHealth Invoice screen, enter the payment amount and click “Initiate Payment”. Ask your patient to simply have to hold their contactless credit or debit cards near the reader to trigger payment. If a patient has a card with a chip inside, insert the card into the reader. You can even accept payment through Apple Pay, Google Pay and other contactless smartphones and watches.
Does the payment terminal work with my tablet computer or mobile device?
No, the payment terminal only works with Mac or PC. Currently, it does not support tablet computers or mobile devices for processing payments.
Can I sell supplies and supplements and use zHealthPay to charge patients?
Of course! Add the supplements and supplies to the patient invoice. Check the total patient balance and charge the patient through the Terminal. The payment details will be reflected in the invoice immediately.
Does zHealth Pay integrate with my existing EHR and billing software?
We’ve built zHealth Pay Terminal right into zHealth’s existing checkout workflow. You can initiate a payment in the zHealthEHR dashboard, have your client pay on zHealth Terminal, and see that payment automatically recorded in invoices.
– Demographic entry
– Charge entry, Claim Submission, Filing, and Coding
– Payment posting – Posting of payments, payment reconciliation, payment balancing, credit balance recovery.
– Denial management including corrections and resubmissions.
– Insurance AR follow up with the Insurance payers for all claims submitted from the start of each individual contract of the Customer
– Insurance follow up for any 0-30 days claims or any old claims.
– Patient Day Sheet Reports, Patient statements, – – Primary and Secondary insurance paper claim printing, mailing along with Appeal letters.
– Reports as needed to be submitted by the Customer
Can I generate an invoice after the patient paid the amount through the payment terminal?
zHealth Pay is integrated with our chiropractic software. You can create an invoice in zHealth Software and then take the payment from the patient. The paid amount will get automatically reflected in the invoice. You can click on Print or Email to send this invoice to the patient.
What if I want to change my zHealth Pay plan?
Yes, you can do that! To change your zHealth Pay plan, contact your Customer Success Specialist and he will walk you through the process of changing your plan. You can continue using the Terminal as it is.
Where can I see a breakdown of all the fees I’ve paid in a month?
The zHealth Payments Transactions Report provides a breakdown of all of the transactions that were processed via zHealth Pay within the specified date range. Here is a little bit more information on the information that is included: Payment Type, Patient Name, Card Type, Customer Charge, zHealth Pay Fee, and Amount Paid To Clinic.
Can I process a refund through zHealth Pay?
You can initiate a refund through the invoice tab in zHealth Software. Once the refund is initiated, zHealth Pay will debit the amount you were paid (sale amount minus initial processing fee), and will credit the full amount back to your customer’s card. We will be responsible for covering the processing fees associated.
How does zHealth ensure security of payments and card information?
How can I order a new reader?
As soon as you sign-up for zHealth Pay, we will ship you a card reader. If you need additional card readers, please contact your Customer Success Specialist.
