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Patient Payments 101: 5 Effective Ways to Collect Outstanding Balances

Dec 19, 2023

Patient collections make up 20-30% of a practice’s total income. However, a study found that practices only collect outstanding balances at the time of service 12% of the time. Most of the time (67%), providers collect nothing when services are rendered.

We understand that collecting from patients can be challenging, and many chiropractic clinics end up writing off a significant portion of these outstanding amounts.

If your chiropractic practice is grappling with unpaid patient balances, this eBook is here to help. It explains why patients might not be paying and offers effective strategies for collecting overdue balances promptly.

  • Reasons why patients aren’t paying their bills
  • How to collect patient balances quickly
  • What your clinic can do in 2024 to collect patient balances

And also find out how zHealth Pay can help collect outstanding balances from patients online, at the office, or via mobile devices. With zHealth Pay payment processing platform, you benefit from:

  • Text to Pay
  • Online Payments
  • Contactless Payments
  • Card-on-File
  • Payment Notifications
  • Automated Payment Processing
  • Reporting Dashboard
  • One-Click Email Statement Sending
Suparna Maji

Suparna Maji

Director of Content, zHealth

Suparna Maji, Director of Content at zHealth, combines deep industry expertise with a passion for simplifying practice growth for chiropractors and acupuncturists. Through her work, she creates clear, actionable content around billing, documentation, and patient experience. Backed by zHealth’s practice management platform, covering scheduling, billing, payments, patient communication, and growth tools, her insights help clinics streamline operations, improve efficiency, and grow with confidence.