[This post was originally published on 16th Feb 2022. It has been updated on 17th Jun 2024.]
Before the pandemic existed, the world of chiropractic was moving in the digital direction to improve the patient experience. Then, technology met the pandemic head-on, resulting in new contactless solutions that are propelling chiropractic practices forward.
What is Untact?
“Untact” refers to the emerging human behavior that minimizes the physical interaction. The word Untact has been created by adding the prefix “un” (i.e.,“no”) to the word “contact”. In all industries, including the healthcare industry and wellness service providers, the term “untact service” is gaining popularity after the pandemic. Today, patients want clinics and practices to minimize physical interactions via the use of digital
technologies, software solutions, and online tools.
The Changing Patient Experience
‘Untact’ is one of the consequences that the pandemic brought with it. There has been a growing need among people to minimize contact as much as possible when interacting with other people, in public places, in clinics, etc. Many patients are looking for a safer, more secure, and convenient experiences. Now, chiropractic practices must meet these new patient expectations in order to grow their patient base, market share, and revenue. Contactless patient payments software and other patient-facing advancements — such as self-service scheduling, digital intake, telehealth, contactless patient check-in via digital portal real-time patient communication, contactless payments, and online payment options — are now urgent priorities for chiropractic providers looking to provide a world-class patient experience.
Contactless Patient Experience Journey – How It Looks Like
The quality of chiropractic care has become equally important as the quality of the patient experience. And, the patient experience depends a
lot on convenience and ease. A report has found that 80% of patients select providers based on convenience factors alone. A contactless, digital patient journey is the future of patient experience. Let’s look at a sample journey of a patient and how your chiropractic practice can offer
contactless patient experience:
• A few days before the visit: The patient books an appointment with your practice through your online scheduling portal. The patient completes new patient intake forms electronically from their mobile device after receiving a prompt by email.
• Two days and one day before the visit: The patient is reminded by text or email about their upcoming appointment.
• A few minutes before the appointment: The patient is reminded by text about their appointment.
• The time of the visit: The patient arrives at the clinic and checks-in using the front-desk kiosk. The front-desk staff then checks him in using chiropractic scheduling software. This places the patient to the check-in queue. The patient can wait for a while in his car or outside while the provider completes his current appointment with another patient. After completing his appointment, the provider can check the check-in queue and send a text to the patient to let him know that he can now enter the exam room. Upon entry, the patient heads directly to the exam room.
• Right after the appointment: When the procedure is over, the patient can leave immediately they know they’ll receive an email text with their invoice details and a link to pay for the treatment.
• After the treatment: The patient’s credit card information is saved on the patient’s contact details. The front desk staff can use the saved card to collect copay or outstanding balances. The patient can even request to pay online. Provider can send an email to the patient with the invoice and a link to pay online. The patient can pay online using their credit/debit card, right from their phone or mobile device.
• A few days after the visit: The patient receives a text message or email with links to educational videos or documents on how to take care of their health.
• A week or two after the first visit: The patient can schedule a follow-up telehealth visit with their provider to check how they are progressing. Based on the observations and discussion, the patient can schedule an in-office visit for treatment using online scheduling portal.
Integrating Contactless Patient Experience Capabilities to Your Practice
1. Self-service Scheduling of Appointments: Enable self-service scheduling so your patients can book an appointment from the comfort of their home using their smartphone or mobile device. A scheduling portal allows patients to select a Date, Time, and Provider for an appointment.
2. Manage or Reschedule Appointments: A scheduling portal even allows patients to manage or reschedule their appointments. When you use zHealth scheduling software, patients get an email with appointment booking details and a link to manage/reschedule their appointment. The Self-Service Scheduling feature in zHealth Chiropractic Software also sends automated appointment reminders 48 hours, 24 hours, and even 30 minutes before the appointment.
3. Self-Service Check-In Process: Patients can complete the necessary intake forms, such as demographics, consents, HIPAA, problem description, social and family history, surgery history, etc., on their personal devices. Any necessary Patient Signatures will be collected as well, ensuring a seamless and contactless patient intake.
4. 2-Way Texting: 2-way text messaging enables patients to message their providers directly and inform them about their arrival or when they want to reschedule an appointment because of an emergency.
5. Contactless Payment Processing: Contactless payment is a secure payment method using a debit or credit card, smartcard, or mobile payment device by using RFID technology and near-field communication. With zHealth Payment Terminal, patients can tap phones or credit cards
6. Online Patient Payment: Patients can view outstanding balances and pay for any deductibles or co-pays via credit card securely through an online payment system.
zHealth’ is Your Go-to Solution for Contactless Patient Experience
One of the cornerstones of modern chiropractic care is a renewed focus on the overall patient experience. With an all-in-one chiropractic software, zHealth is the go-to solution for chiropractic practices seeking to improve patient experience and provide contactless services. Modern
chiropractic practices choose zHealth because of its rich features and affordability. This includes self-service scheduling, digital patient intake,
real-time video visits, 2-way text messaging, review automation, payment processing, patient reactivation, voice dictation with customizable SOAP notes. Book a free demo with one of our expert consultants today.
Wrapping up
For chiropractic practices, patient experience has always mattered, but now the stakes have escalated as patients’ expectations are growing and they are demanding more contactless services from their providers. Implement contactless chiropractic software solutions to exceed patient experience expectations and pave a new road toward a patient experience overhaul.
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