In chiropractic care, putting your patients first is super important. When your patients leave your clinic feeling happy and content, it helps your practice grow. But great care involves more than just the treatment itself. Every little thing during their visit matters – how they feel about your clinic and if they’ll choose to return.
One significant thing that often gets overlooked, though – is patient payments. Allowing your patients multiple ways to pay helps your clinic, its cash flow, and your patients all at once.
Recent research revealed that 63% of patients will drop healthcare providers over bad payments experience.
Another study revealed that half of all patients pay for care post-appointment and less than 20% pay during or before visiting the provider. As patients are encountering more options in an ever-evolving digital world, they want convenient options to pay whether before, during or after the visit.
The fact is, today’s patients expect a fast, frictionless payment system. Easy payment processing improves the patient experience. But how do you get there?
You need patient payment software.
Making sure that your chiropractic clinic receives payments easily and securely involves having a strong system for medical payment processing. This benefits both your patients and your practice. While it’s a good idea to collect payments during the visit, if you don’t offer easy ways to pay, you might miss out once the patient leaves. With the help of modern chiropractor payment platform, you can even allow patients to pay before their appointment.
Payment Processing Solution for Chiropractors
Offering omnichannel payment methods – online, in an app, or in-office – is vital to collecting timely patient payments. The best patient payment processing solution will help you accept all forms of payment, such as credit/debit, Apple Pay, Google Pay, text-to-pay, and cash before, during, or after the appointment with user-friendly, cloud-based software.
The convenience of omnichannel payment methods improves patient satisfaction. However, with a plethora of payment processing companies available, how do you select the one that’s best suited for your chiropractic practice’s needs? This blog aims to guide you through the process, helping you make an informed decision that ensures smooth financial transactions for your practice.
Choosing the Best Payment Processing Software
When evaluating payment processing companies, certain key factors can help you determine which one aligns most effectively with your chiropractic practice:
- Processing Fees: One of the foremost aspects to consider is the fee structure of the patient payment processing platforms. Understand the transaction charges, including flat fees and percentage-based fees, as they can impact your practice’s overall profitability.
- Security and Compliance: Security is paramount when handling financial data. Ensure the payment processor adheres to industry standards, such as Payment Card Industry Data Security Standard (PCI DSS) compliance, to safeguard sensitive patient and practice information.
- Integration and Compatibility: Assess whether the payment processing solution comes integrated with chiropractic practice management software and electronic health records (EHR) system. A seamless integration minimizes manual data entry and reduces errors.
- Payment Types: Different patients prefer different payment methods, from credit and debit cards, text-to-pay, emailing invoices to digital wallets. Choose a processor that accommodates a variety of payment options to cater to diverse patient preferences.
- Customer Support: A responsive and helpful customer support team can be a lifesaver in case of any issues or queries. Prioritize chiropractor payments companies that offer excellent customer support.
The Features that the Chiropractor Payment Processing Platform Must Offer
Apart from standard payment processing, many payment processing solutions for chiropractors provide excellent features that can enhance your chiropractic practice’s financial management:
- Text-to-Pay: Empower your patients with the ability to pay directly through text messages. After their visit, a simple text notification with a secure payment link will be sent, allowing them to complete the payment effortlessly using their preferred payment method. With Text-to-Pay, settling bills becomes as straightforward as sending a message.
- Email Balances: Streamline your patient payments process by sending email invoices directly to your patients. These invoices contain secure payment links, enabling your patients to make payments at their convenience. Personalize the invoice details to match your clinic’s branding, and allow your patients to access hassle-free payment options through their inbox.
- Recurring Payments: For patients on long-term treatment plans, recurring payment options can simplify the billing process, ensuring timely payments without patient intervention.
- Mobile Wallets: Opt for a payment processing solution that helps you accept payments through mobile wallets, enabling you to accept payments on-the-go using smartphones.
- Payment Terminal: Whether it’s a quick tap, a simple dip, or a classic swipe, our Payment Terminals offer seamless and secure transactions that align perfectly with the modern pace of your chiropractic practice.
Tap: Empower your patients with the convenience of contactless payments. With just a tap, they can swiftly complete their transactions, reducing wait times and ensuring a smooth visit to your clinic.
Dip: For added security, our Payment Terminals support EMV chip technology. Patients can insert their cards and complete transactions with enhanced protection against fraud and unauthorized access.
Swipe: The classic swipe option remains an efficient choice. Patients can smoothly swipe their cards, making payments hassle-free and preserving the familiarity of traditional payment methods. - Save Card on File: Change the way your chiropractic clinic handles payments with the convenient Save Card on File feature. By securely storing patient payment information, you ensure smooth and prompt transactions, enhancing both patient experience and practice efficiency.
zHealth Pay – Start Collecting Patient Payments with a Click
It can get complicated quickly when trying to manage multiple payment options. But a partner that offers convenient, fast, & secure payments. With zHealth Pay, a chiropractor payment processing platform, collecting patient balances becomes a breeze.
How?
Let’s delve into the various ways you can handle payments using your medical payment processing system:
Before Appointments:
Enhance the patient experience by offering the option to complete forms and pay their copay before their scheduled visit. The integration of zHealth chiropractic software and zHealth Pay makes this easier, ensuring smoother visits, reduced wait times, and faster payment collection.
At the Front Desk:
With zHealth Pay Terminal’s specialized hardware designed for chiropractic clinics, you can accept payments efficiently right at your front desk. Swipe, dip, or tap a card to quickly collect payments from patients. Whether they prefer to pay via credit/debit card or mobile wallets, zHealth Pay makes it easier to collect patient balances in seconds.
After the Patient’s Appointment:
zHealth Pay’s chiropractor payment technology enables you to collect outstanding balances through:
Online Payment via Text: You can send a text message with a click or send email balances so patients can pay online from their mobile device, when they want.
Our chiropractor payment platform includes payment terminal that enables your patients to conveniently complete payments through a digital interface via tap/dip/swipe or mobile wallets.
Selecting the right payment processing company for your chiropractic practice requires a careful evaluation of various factors. Consider processing fees, security measures, integration with the chiropractic practice management system, available payment options, and additional features. By making a well-informed choice, you can ensure efficient financial transactions and a positive experience for both your practice and patients.
Conclusion
Selecting the right payment processing company for your chiropractic practice requires a careful evaluation of various factors. Consider processing fees, security measures, integration with the chiropractic practice management system, available payment options, and additional features. By making a well-informed choice, you can ensure efficient financial transactions and a positive experience for both your practice and patients.
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How To Improve Patient Experience With Easier Payments: Tips For Chiropractors
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