As a chiropractor, you have a lot on your plate. You have to treat patients, manage SOAP notes and billing, oversee your front office operations, and much more. That’s why you need the right tools that align with your chiropractic business and help you automate your administrative tasks. Choosing the right chiropractic software to manage your practice can be a daunting task. With so many options available in the market, it is essential to ask the right questions before making a decision. In this blog, we will discuss 21 guiding questions to ask when choosing chiropractic EHR software.
1. What are the key features of the software? The chiropractic practice management software should have features that align with the needs of your practice, such as online appointment scheduling, calendar, digital intake, billing, SOAP notes, documentation, and reporting.
2. Is the software cloud-based or on-premise? Cloud-based chiropractic software is more flexible, accessible, and affordable than on-premise software. Cloud software offers greater accessibility as it can be accessed from any device with an internet connection, making it easier for chiropractic providers to work from different locations or to access patient records from outside the office.
3. What is the software’s pricing model? The pricing model should be transparent and affordable and include all necessary features and automatic updates.
4. What kind of training and support does the software provider offer? The chiropractic software company should offer comprehensive training and support, including online tutorials, a dedicated account manager, a help center, help videos, and customer service.
5. Is the software HIPPA compliant? The software should comply with HIPAA regulations, ensuring the confidentiality, integrity, and availability of patient data.
6. Does the software offer features for managing online reviews and recall reminders? Online review management features typically allow practices to send automated feedback requests to patients and get positive reviews posted on platforms such as Google, Yelp, and Facebook. Practices can use these features to track their online reputation, respond to patient feedback, and address any concerns or complaints.
Recall reminder features enable practices to send automated reminders to patients when it’s time for them to schedule their next appointment or follow-up visit. These reminders can be sent via text message and help you improve patient retention rate.
So when evaluating chiropractic practice management solutions, it’s important to consider the specific features related to online review management and recall reminders to ensure that the software can meet the needs of your practice.
7. Does the software offer customizable templates for SOAP notes? Customizable templates for SOAP notes allow chiropractors to tailor their documentation to their unique needs, patient populations, and treatment approaches. With customizable templates, providers can select the specific sections of the SOAP note that are relevant to each patient’s condition and treatment plan. Some chiropractic software solutions also offer the ability to create self-service SOAP notes with quick drag-and-drop options.
8. Can the software create and manage invoices, process payments, and generate reports? The software should have comprehensive billing features that reduce manual data entry and minimize errors. Best chiropractic software solutions come integrated with payment processing solutions and online bill payment features. This helps you keep track of your finances and boost chiro practice revenue.
9. Does the software offer patient communication tools? Patient communication tools, such as email and text messaging, 2-way text messaging, and patient education features, are essential for keeping patients informed and engaged. Look for the best chiropractic software that offers these features.
10. Does the software offer a patient portal? A patient portal allows patients to access their health information online. Look for software that offers a customizable patient portal with features like digital intake, appointment scheduling, and secure messaging.
11. Does the software allow you to track claims and do ERA/EOB posting? The chiropractic management software should have claims management functionality such as features that allow practices to create and submit claims electronically, track the status of claims, and receive notifications when claims are accepted or rejected.
Chiropractic software solutions with ERA/EOB posting features allow practices to receive electronic remittance advice (ERA) and explanation of benefits (EOB) from insurance companies and automatically post them to patient accounts. This process helps to reduce errors and save time by eliminating the need for manual data entry.
12. Does the software offer appointment scheduling and reminders to help manage the practice efficiently?
The software should allow patients to schedule appointments online, reducing the time spent on phone calls and administrative tasks. Your next chiropractic EHR software should allow you to send unlimited text and email reminders to patients once they book an appointment with your clinic.
13. Can the software send automated reminders to patients via email or text messages? Automated reminders reduce the number of missed appointments and improve patient engagement.
14. Does the software allow patients to fill out intake forms and questionnaires online? Digital intake improves data accuracy and completeness and reduces the time spent on paperwork. Patients can enter their personal information, medical history, and other relevant information online before their appointment, reducing the time and effort required for staff to collect this information in the office.
Additionally, digital intake allows you to review the completed forms and questionnaires before the appointment, allowing them to be better prepared for the patient visit.
15. Can the software manage patient intake and assessment? The chiropractic EHR software should provide tools for managing patient intake and assessment. The software should be able to transfer intake to the subjective section of the SOAP note automatically. This will reduce administrative tasks and manual data entry.
16. Does the software offer inventory management?Inventory management is essential for managing supplies and supplements in your chiropractic practice. Look for chiropractor software that offers tracking and reporting features for your inventory.
17. Can the software generate reports for money received, accounts receivable, patient appointments, and financial performance? Software for chiropractors should provide comprehensive reporting features that help chiropractors analyze their practice’s performance and improve patient care.
18. Does the software offer mobile access? Mobile access to the software improves workflow efficiency and accessibility.
19. Is the software user-friendly and intuitive? The software should be easy to use, with an intuitive interface and streamlined workflow.
20. Does the software provider offer regular updates and improvements? The provider should offer regular updates and improvements to the software to ensure that it remains up-to-date and effective.
21. Can the software accommodate the needs of a multi-location practice?
The chiropractic management software should be able to accommodate the needs of a multi-location practice, with features that enable communication and collaboration.
22. What do other chiropractors think of the software? Check for reviews and testimonials from other chiropractors to get an idea of the software’s strengths and weaknesses.
Key Takeaways
Choosing the best chiropractic EHR system is crucial for the success of any practice. A good chiropractic software should have customizable SOAP templates, comprehensive billing features, appointment scheduling and reminders, and HIPAA compliance and security. These features can help chiropractors streamline their workflow, reduce errors, and improve patient care.
To see how zHealth can help you simplify how you manage your practice, reach out to one of our specialists today!
