Aren’t all Chiropractic Electronic Health Records (EHR) systems pretty much the same?

The short answer is not at all! The long answer is that each chiropractic practice is unique — and providers need an EHR that will enhance their clinical workflows instead of impeding them. An excellent chiropractic EHR solution will automate processes and provide tools to help them focus on their patients instead of worrying about administrative tasks.

However, there are a few specific things to look for when deciding on the best EHR software for chiropractic businesses. So whether you’re looking for your first chiropractic EHR software or preparing to switch to a new one, here are the EHR software features that will save you more time, increase revenue, and improve patient results.

Chiropractic EHR Features – A Checklist for Scheduling

1. Online appointment booking – This allows your patients to book, reschedule, and cancel appointments through a web interface.

When patients want to make an appointment, they go to your business’s website, Facebook Page, or anywhere else the booking tool is supported, and choose an available date and time to confirm the booking. On the backend, the booking tool enables you to set which chiropractic services your patients can book online, business hours, as well as the times and dates that your staff or other resources are available.

2. Automated email and text reminders – This helps you set up automatic appointment reminders and confirmations for every booking to keep your customers from missing their appointments.

You can specify when and how your patients receive reminder and confirmation messages regarding their appointments. You can automatically send your patients a text and/or email to confirm and remind them of their appointment ahead of time, avoiding no-shows.

3. Calendar management – This enables you to manage booked appointments and schedule/reschedule appointments with ease.

Taking control of your calendar enables you to get more done each day. With calendar management, you can save time and easily plan, manage and view all your schedules on a single screen. You can set business hours, color code different appointment types, view all providers’ schedules on one interface, and drag-and-drop to reschedule appointments.

4. Integrated digital intake – Look for the digital patient intake technology in your next chiropractor EHR and billing software to streamline patient registration and patient check-in and focus on other areas of patient engagement.

Digital patient registration allows chiropractic offices to focus more on improving patient experiences. Additionally, these tools have the potential to cut overhead costs associated with paper intake and streamline administrative priorities.

5. Patient portal – The EHR system must offer a patient portal that gives your patients convenient, 24-hour access to their personal health information and past notes. The portal must be accessible to patients through a secure username and password.

Patient portals can save you time by helping you communicate with patients between visits. With a Patient Portal, your patients can update contact information, add card details, view educational materials, securely message their doctor, and do much more.

Chiropractic EHR Features – A Checklist for Patient Management

6. Patient record management – Chiropractic software tools like EHR and patient data management help you manage all of your patient information, insurance details, notes, intake forms, consent forms, and documents in one place. You can view, update, and store patient records. No need to enter patient details again and again. Enter once and save the details.

7. SOAP Notes – With a customized charting tool, the provider has the power to seamlessly manage patient visit documentation using the following subfeatures:

• Subjective and objective
• Patient progress tracking
• Safe storing of assessments and plans
• Data exchange with billing modules
• Customizable specialty-specific templates
• Speech-to-text transcription – voice recognition
• Protected health information (PHI) maintenance
• Access to chiropractic billing codes for invoice generation

Make sure you choose an EHR for chiropractic clinics that enables you to write your SOAP notes faster and helps you meet compliance in the event of an audit. This way you could save hours every week.

8. Patient communication – Patient portals and 2-way text messaging enable providers and patients to efficiently and productively communicate with each other. 2-way text messaging is an easy way to provide appointment follow-ups, ask questions, and quickly receive answers from providers.

The ability to directly and securely message the patients is one of the most game-changing features that make chiropractic EHR solutions appealing to chiropractors and patients alike.

9. Patient education – Software for chiropractors with in-built patient engagement and education tools helps to build powerful patient relationships.

We believe all patients should have excellent access to educational resources that are easily understood and timely. With zHealth, the leading chiropractic EHR solution, you can quickly share educational resources with your patients to improve health outcomes and engagement between visits.

Chiropractic EHR Features – A Checklist for Billing

10. Invoicing and Insurance Billing – This helps to reduce manual data entry and automate those repetitive chiropractor billing tasks that are taking up most of your valuable time so you can achieve higher payment rates.

zHealth EHR software comes with an integrated billing solution. Integrated chiropractic billing software benefits include automated insurance processing and no late payments and calculation errors. Chiropractic CPT codes and ICD-10 codes are updated regularly to ensure you always code properly. Chiropractic billing codes auto-populate when you start typing the first few letters or numbers of the code during the invoice creation process, saving you time and effort. Electronic Remittance Advice (ERA) is downloaded into the system and can be posted in bulk, saving billers substantial time.

11. Claim Submission – A good chiropractor software streamlines the claim submission process for your practice. The EHR should allow you to generate claims when SOAP notes are completed, pre-scrub your claims, submit claims to an integrated clearinghouse, track claim statuses, and automate reconciling through ERA posting.

12. Patient Statements – Reduce your administrative overhead and ever-increasing mailing costs with digital patient statements. Provide your patients with clear, easy-to-understand billing statements to avoid payment delays.

zHealth’s billing software for chiropractic providers expedites patient collections by delivering easy-to-understand patient statements efficiently and quickly. You can eliminate the time-consuming mailing process with digital statements and get paid faster.

Chiropractic EHR Features – A Checklist for Payments

13. Integrated payment processing – This allows you to take in-person payments quickly, securely, and on the spot whenever needed. With the right EHR software for chiropractors, you can automatically sync point-of-sale payments and online payments coming in with your billing software to reconcile all payments paid.

Integrated payment processing solution in chiropractic software makes it easier for you to provide your patients with the flexibility and convenience they expect. Plus, you’ll reap the benefits of a streamlined system that makes it easy to track crucial financial information.

14. Online bill payments – Patients love convenience. Whether it’s from their smartphone or desktop, they want access to online payment functionality. Whether it’s one-time payments or recurring billing, patients should be able to pay online.

zHealth’s Integrated Payments System lets your patients choose how to pay at your card reader by tapping, inserting, or swiping their cards. It works beyond the terminal, too. At their convenience, patients can pay bills online. You can email the patient balance and they can pay with just a click through a link in the email.

Chiropractic EHR Features – A Checklist for Reporting & Analytics

15. Online bill payments: A strong EHR system not only helps to collect the right data points but can help to extract meaningful trends that can drive actionable changes. Whether that’s with new patient visits, missed appointments, billing patterns, accounts receivables, or identifying opportunities to trim costs and drive revenue, your EHR should be at the forefront to help you generate:

• Money Collected Report
• Transaction Report
• Active Patient Credit Report
• Payment Report
• New Patient Report
• Patient Visit Report
• Missed/Cancelled Report
• Patient Insurance Report
• Outstanding Balance Report
• Patient Demographics Data
• Invoice Payment Report
• End-of-Day Summary Report
• And more…

How to Choose the Best Chiropractic EHR Software

When choosing the best EHR for chiropractors, there are more practical things to consider than what the software can do. These make your buying decision easier as they directly relate to a provider’s specific needs.

1. Ease of use: Look for software that is user-friendly and easy for your employees to learn and use.

2. Cost: Compare the pricing of different software options, including upfront and ongoing costs to ensure that you choose software that fits your budget.

3. Customer support: Consider a software vendor that offers excellent technical support, training videos, onboarding support, and email & phone support, in case you need assistance.

4. Customizability: Choose software that can be tailored to your specific needs and workflow, such as customized SOAP notes.

5. Compliance and Security: Check if the software is compliant with regulations such as HIPAA and offers robust security features to protect patient data.

6. EHR features: Look for software that includes integrated scheduling, billing, payments, and patient management functionality.

7. Cloud-Based: Make sure the chiropractic EHR is accessible through the cloud via web browsers, so you can manage your practice, from anywhere, from any mobile device.

Conclusion:

With so many EHR chiropractic software solutions available on the market in 2023, choosing one can be tough. Make sure you evaluate the EHR’s complete feature set and understand how pricing will impact your budget.

zHealth’s easy-to-use, all-in-one commerce platform has all of the essential features above, optimizing practice management and improving patient experience.

To find out more about how zHealth chiropractic software can help your chiropractic practice save more time and improve care, book a demo today.