Reimagining Chiropractic Patient Experience: Going ‘Contactless’ in the ‘Untact’ Era
[This post was originally published on 16th Feb 2022. It has been updated on 17th Jun 2024.] Before the pandemic existed, the world of chiropractic was moving in the digital direction to improve the patient experience. Then, technology met the pandemic head-on,...
From Empty to Fuller Schedule: Keep Patients Coming Back to Your Chiropractic Clinic
Maintaining a steady flow of patients is crucial for the success of any chiropractic clinic. By implementing effective strategies, clinics can minimize patient frustration, increase digital touchpoints, and ultimately, foster patient loyalty. Here are some tips to...
90% of Patients Say Loyalty Relies on Their Payment Experience
Ninety percent of patients said a good payment experience is a deciding factor for returning to a certain provider. According to a PYMNTS survey, nearly 63 percent of patients would switch doctors based on a negative payment experience. So what exactly do patients...
How to Improve Patient Experience with Easier Payments: Tips for Chiropractors
Delivering an exceptional patient experience is a top priority for chiropractors. One aspect that can significantly impact patient satisfaction is the payment process. By offering easier payment options, chiropractic practices can enhance convenience and streamline...
Patients Prefer Texting: Use 2-Way Text Messaging to Increase Patient Retention
In the era of digital communication, patients are no longer restricted to calling their chiropractic providers to schedule appointments, ask questions, or receive updates on their health. Patients now prefer texting as a more convenient and efficient way of...
Patient Engagement vs. Patient Experience: How To Improve Both at Your Practice
As the healthcare industry becomes more patient-centered, it’s crucial to understand the difference between patient engagement and patient experience. While the two are closely related, they are not the same thing. Patient engagement refers to the active...
How to Get More Patients: Chiropractic Solutions That You Need
As a chiropractor, one of the most important things you can do for your practice is to consistently attract new patients. However, with so many other practices out there, it can be challenging to stand out and draw in new patients. Fortunately, there are several...
What Does a Great Patient Payment Experience Really Look Like
When patients have a better experience with their chiropractic providers everyone benefits. Patients are more likely to seek chiropractic care, while providers can deliver better services and collect payments more consistently. However, many chiropractic practices...
Patients Missing Appointments? How Reminder System Can Help
As a chiropractor, you know how much of a pain it is to have to deal with patient no-shows. From lost time to lost revenue, missed appointments have become a burden for healthcare businesses. In this blog, we will cover everything you need to know about sending...
How Digital Patient Intake Can Improve Patient Experience
In her 25 years of career as a chiropractor, Jonnah Wayne, DC, a New York-based owner of a chiropractic clinic, has seen her share of chaos in the waiting room. Helping parents fill out intake forms while providing chiropractic care to patients is, of course, a...
3 Research-Backed Steps to Retaining Existing Patients in Your Chiropractic Clinic
Getting New Patients. Retaining Existing Patients. More Annual Collections. These are the three most critical goals of every chiropractic practice. If you want to build a high-revenue generating chiropractic clinic, you will have to take care of your most...
How to Get More Positive Reviews from Your Patients
Solving the Patient Retention Problem in a Chiropractic Clinic: 15 Strategies
Do you know what your annual patient attrition rate is? No? Don’t worry—you’re not alone. Patient attrition is the difference between the number of patients with an appointment since you opened your clinic and your total active patients. The average patient attrition...
Can Membership Subscription Model Disrupt Chiropractic Clinics
In 2020, when the pandemic hit the world, people started taking subscriptions to almost everything. It started in 2020, but it seems, it will continue in the future. Today, when customers shop online, they use their Amazon Prime membership. When they want...
The Key Customer Experience Aspects that are Commonly Overlooked by Chiropractic Clinics
When engaging with chiropractic practices, patients expect more than just treatment – they want a star-worthy experience. While care, data privacy, and professionalism are fairly obvious, with the digitization of chiropractic practices, access to accurate and timely...
The Correlation Between Patient Experience and the Success of Your Chiropractic Clinic
Patient expectations about chiropractic care and experiences have changed over the years. Now, patients have more choices when it comes to choosing a chiropractic practice, and they’re more empowered with information than ever before. 64% of patients say they will...
