90% of Patients Say Loyalty Relies on Their Payment Experience
[This post was originally published on 10th April 2024. It has been updated on 17th September 2025.] Healthcare payments are rapidly evolving, with patients now expecting payment experiences that feel as seamless and convenient as their everyday retail transactions....
3 Research-Backed Steps to Retaining Existing Patients in Your Chiropractic Clinic
[This post was originally published on 26th September 2022. It has been updated on 13th June 2025] Getting new patients through the door is just half the battle. The real challenge lies in keeping them coming back. Here’s a stat that might surprise you: increasing...
How to Improve Patient Experience with Easier Payments: Tips for Chiropractors
[This post was originally published on 22nd May 2023. It has been updated on 27th August 2025.] Delivering an exceptional patient experience goes beyond great adjustments and personalized care, it also extends to how patients pay for services. For many chiropractic...
21 Innovative Strategies for Enhancing Patient Experience in 2025
People expect convenience, quality, and transparency in everything they do, and that now extends to their wellness choices, including chiropractic care. They’re looking for an experience similar to what they get in the retail world. Retail hasn’t just changed how it...
Reimagining Chiropractic Patient Experience: Going ‘Contactless’ in the ‘Untact’ Era
[This post was originally published on 16th Feb 2022. It has been updated on 17th Jun 2024.] Before the pandemic existed, the world of chiropractic was moving in the digital direction to improve the patient experience. Then, technology met the pandemic head-on,...
From Empty to Fuller Schedule: Keep Patients Coming Back to Your Chiropractic Clinic
Maintaining a steady flow of patients is crucial for the success of any chiropractic clinic. By implementing effective strategies, clinics can minimize patient frustration, increase digital touchpoints, and ultimately, foster patient loyalty. Here are some tips to...
Patients Prefer Texting: Use 2-Way Text Messaging to Increase Patient Retention
In the era of digital communication, patients are no longer restricted to calling their chiropractic providers to schedule appointments, ask questions, or receive updates on their health. Patients now prefer texting as a more convenient and efficient way of...
Patient Engagement vs. Patient Experience: How To Improve Both at Your Practice
As the healthcare industry becomes more patient-centered, it’s crucial to understand the difference between patient engagement and patient experience. While the two are closely related, they are not the same thing. Patient engagement refers to the active...
How to Get More Patients: Chiropractic Solutions That You Need
As a chiropractor, one of the most important things you can do for your practice is to consistently attract new patients. However, with so many other practices out there, it can be challenging to stand out and draw in new patients. Fortunately, there are several...
What Does a Great Patient Payment Experience Really Look Like
When patients have a better experience with their chiropractic providers everyone benefits. Patients are more likely to seek chiropractic care, while providers can deliver better services and collect payments more consistently. However, many chiropractic practices...
Patients Missing Appointments? How Reminder System Can Help
Missed appointments are more than just a scheduling hiccup, they translate into lost revenue, disrupted workflows, and reduced patient outcomes. For busy chiropractic practices, minimizing these no-shows is crucial for sustaining growth and patient satisfaction. The...
How Digital Patient Intake Can Improve Patient Experience
In her 25 years of career as a chiropractor, Jonnah Wayne, DC, a New York-based owner of a chiropractic clinic, has seen her share of chaos in the waiting room. Helping parents fill out intake forms while providing chiropractic care to patients is, of course, a...
How to Get More Positive Reviews from Your Patients
Solving the Patient Retention Problem in a Chiropractic Clinic: 15 Strategies
Do you know what your annual patient attrition rate is? No? Don’t worry—you’re not alone. Patient attrition is the difference between the number of patients with an appointment since you opened your clinic and your total active patients. The average patient attrition...
Can Membership Subscription Model Disrupt Chiropractic Clinics
In 2020, when the pandemic hit the world, people started taking subscriptions to almost everything. It started in 2020, but it seems, it will continue in the future. Today, when customers shop online, they use their Amazon Prime membership. When they want...
The Key Customer Experience Aspects that are Commonly Overlooked by Chiropractic Clinics
When engaging with chiropractic practices, patients expect more than just treatment – they want a star-worthy experience. While care, data privacy, and professionalism are fairly obvious, with the digitization of chiropractic practices, access to accurate and timely...
