Why Patient Engagement is More About Conversational Messaging
For Dr. Shawn Jacobs, a doctor of chiropractic and the owner of a chiropractic practice in San Francisco, patient communication looked more like a game of phone tags, 3 months ago. Phone lines were always tied up with front desk staff making up to 100 calls a day...
ICD-10 Chiropractic Codes: Avoid Claim Denials Pertaining to Excludes Notes
Imagine if you received a claim denial message from an insurance payer and it states: “THIS SERVICE IS NOT PAID. THE SUBMITTED DIAGNOSIS CODE IS NOT SPECIFIC ENOUGH FOR THE ACCURATE DETERMINATION OF BENEFIT ELIGIBILITY.” What would you do? We will tell you why...
The Key Customer Experience Aspects that are Commonly Overlooked by Chiropractic Clinics
When engaging with chiropractic practices, patients expect more than just treatment – they want a star-worthy experience. While care, data privacy, and professionalism are fairly obvious, with the digitization of chiropractic practices, access to accurate and timely...
