Providing a high quality of care is the core mission of chiropractic practices. Value-based care not only helps providers to keep their patients healthy but also enables them to optimize revenue opportunities. This blog will cover how to close care gaps by utilizing chiropractic software.

What are gaps in care in chiropractic facilities?

• A patient can’t schedule an appointment in a timely fashion and leaves for another provider.
• A patient does not follow recommended treatment schedule and misses their follow-up appointments.
• Patients are not able to communicate with their providers promptly using a device of their choice.
• Patients and providers alike feel frustrated when data or records go missing.

How Chiropractor Software Helps Your Close Care Gaps

There is no substitute for face-to-face communication, and in fact, it is critical to address and close care gaps. When chiropractic practices have the tools necessary to resolve gaps in care, it can benefit the patient and the practice, leading to improved patient satisfaction and reimbursement potential. Chiro software has a big role to play when it comes to maintaining a successful provider-patient relationship, attracting new patients, improving patient satisfaction, and retaining the existing ones.

1. Open Communication 

Software for chiropractors with an integrated EHR technology and digital intake portal facilitate the sharing of information at the point of care. Open lines of communication between providers and patients allow important information to be captured and used to achieve cost-effective outcomes:

• Providers can coordinate and align care across the facility or multiple facilities
• Providers have the necessary patient data required to determine the correct treatment
• Patients don’t need to tell the same problem again and again as information is updated from intake document to EHR in real-time, automatically

There’s a lot of data suggesting that patients would rather be contacted via text message or email, rather than automated phone calls. Modern appointment reminder solutions in chiro software engage patients through texts and emails. Chiropractor software with an automated reminder system can help you conveniently remind patients about upcoming appointments with sufficient advanced notice to accommodate appointment changes. It helps you minimize gaps in your schedule and potential lost revenue. So chiro software is not only effective in improving communication between practices and patients but have been proven to reduce appointment no-shows.

2. Streamlined Patient Experience 

Software for chiropractors helps practices create meaningful interactions for every patient experience.It provides the ease of scheduling appointments online. With the flexibility to manage key aspects of their own care, such as scheduling and rescheduling appointments via their choice of device, patients have a good digital experience with their chiropractic practices. Not surprisingly, this aspect of care is important enough that patients will switch providers over a poor experience.

Chiropractic software makes it easy to get patient intake paperwork done seamlessly before the visit. Patients can fill the intake forms online from the comfort of their homes. So when they visit your practice, they will not have to wait for long and can get into the treatment room immediately at their scheduled time.

With intake data directly being submitted to the subjective section of the SOAP notes, providers can spend more time talking with the patient than filling the SOAP note. Patients can be sent an automated feedback form once their appointment is over. When everything is convenient for patients and they get more attention from their providers, they feel happy and satisfied, resulting in better patient retention and an increase in net revenue.

3. Better Interoperability 

Lack of interoperability makes it more difficult to identify gaps in care or document their closure effectively. The key to closing gaps in care is implementing an integrated ecosystem that supports the seamless, interoperable transfer of patient data while complying with HIPAA standards. Cloud-based chiropractor software improves interoperability by providing patients with access to their records through a comprehensive patient portal. The intake data entered by patients will be carried over to the encounter note. Further, the burden of data entry on the staff will be reduced while streamlining documentation. On a broader level, by integrating interoperability chiropractic software, chiropractic providers can streamline processes, enhance staff productivity, increase operational efficiency, and improve patient care.

Conclusion

Failure to close care gaps could result in negative patient experiences, lower patient retention, and higher costs. As healthcare continues toward more value-based reimbursement, it has become critical for chiropractic practices to identify and prioritize patient care gaps and implement chiropractic software to address them. As patient expectations for quality care and convenience continue to rise, practices that meet and exceed expectations will create a significant competitive advantage, making chiro software a worthwhile investment. zHealth’s chiropractic software can help you solve gaps in care. Want to see how? Click here.