Chiropractic providers want to attract and retain patients. Patients want convenience, comfort, excellent service, and an online payment process they can trust. Thanks to chiropractic software, the needs of both providers and patients are rapidly converging.
The changing patient behaviors and expectations, along with the need for chiropractic practices to implement operational efficiencies while growing revenue, has put more emphasis on the importance of building a digital front door strategy across the entire patient journey.
The Digital Front Door Strategy is a disruptive strategy that encompasses all the ways that patients can interact with their providers through digital channels. However, many chiropractic clinics don’t know how to build an effective digital front door. They use chiropractic EHR software that does not serve the purpose of providing excellent care to patients and provide them with digital channels for communication. Chiropractors need to analyze chiropractic EHR vs PMS software if they want to create a Digital Front Door strategy. In this blog, we will tell you how one integrated chiropractor PMS software can help you not only help you unlock that digital front door patients want but also acquire and retain more patients.
1. Chiropractic Software Enables Consolidated Patient Experience
A KLAS report released in February 2020 revealed that patients are looking forward to a consolidated patient experience in the future. The future patient experience revolves around the idea of ‘systemness’ or using one online system so that a patient has the same experience no matter whom they interact with or when they visit your clinic. So how can chiropractic providers actually create the patient experience of the future? In order to create a great patient experience, chiropractors need chiropractic practice management software that helps you provide convenient and personalized digital interactions to each and every patient. Chiropractor software enables you to engage patients through their phone, email, text, and patient portal so that it’s easy for them to stay informed and engaged without the need to adopt something new. With all-in-one software for chiropractors, you can give patients quick access to your clinic wherever, whenever, to:
- Self-Schedule
- Complete Intake and Self-Check-In
- Confirm, Cancel or Reschedule
- Make an Online Payment
- Receive Appointment Reminders
2. Chiropractic Software Helps You to Stay Compliant
Considering that just over half of patients still do not trust healthcare companies to keep their online data safe, it’s extremely important for chiropractic clinics to provide their patients with the peace of mind that all interactions between them and providers are HIPAA compliant. Investing in HIPAA-compliant chiropractic software – including a fully integrated, cloud solution – is the key to staying compliant and providing the security patients want.
3. Chiropractic Software Enables Consistent Communication
Here is a fact, 80% of patients prefer to use digital channels to communicate with providers. A digital front door meets these patient expectations using communication channels like SMS and email. From appointment confirmations, email and text reminders to invoices and payments, practices can communicate timely information with patients using chiropractic software. By receiving consistent, timely communication, patients are more likely to follow their treatment regimen and come back to your clinic again and again.
4. Chiropractic Software Ensures Transparency
As patients continue to take more financial responsibility, they expect more transparency in every care decision they make. With a digital front door strategy, chiropractic offices can move critical aspects – like appointment scheduling, appointment status, intake forms, payments, educational resources, and past records – online. Patients can access these details whenever they need them, increasing patient loyalty and maximizing patient retention.
5. Chiropractic Software Ensures Seamless Care Coordination
In most cases, staff coordination, manual hand-offs, and managing multiple patients at the same time prevent clinics from providing quality care. With a digital front door strategy through integrated software for chiropractic offices, practices can automate processes and ensure better coordination between staff members. You can remove redundant, time-consuming processes for improving practice efficiency and staff productivity. As a result, providers and staff together can provide the same level of engagement throughout the patient journey.
Next Steps: Moving Forward with a Digital Solution
By building a digital front door using chiropractor software, providers can ensure a cohesive experience that takes place on one platform and bolster patient satisfaction, leading to heightened engagement and improved outcomes. zHealth software for chiropractors provides an end-to-end platform that helps you provide a unified digital experience to patients. zHealth combines an easy self-service feature for every touchpoint and a suite of patient engagement and chiropractic management tools. So you and your staff have everything you will need to build an amazing digital front door strategy. It’s time to walk through the digital front door!
